CompTIA
CLO-002 · Question #237
Which of the following describes what is meant by the ITIL Service Strategy component?
The correct answer is A. Defining processes required to manage the solution. See the full explanation below for the reasoning.
Question
Which of the following describes what is meant by the ITIL Service Strategy component?
Options
- ADefining processes required to manage the solution.
- BDesigning the solution to the ITIL specifications.
- CEnsuring changes are designed to meet customer expectations.
- DUnderstanding the intended customer and what services are required.
How the community answered
(19 responses)- A74% (14)
- B5% (1)
- C11% (2)
- D11% (2)
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