CISSP-ISSMP Question #53: Real Exam Question with Answer & Explanation

Question

The goal of Change Management is to ensure that standardized methods and procedures are used for efficient handling of all changes. Which of the following are Change Management terminologies? Each correct answer represents a part of the solution. Choose three.

Options

• ARequest for Change
• BService Request Management
• CChange
• DForward Schedule of Changes

Explanation

The Change Management terminologies are as follows: Change: It is the addition, modification, or removal of CIs. Request for Change (RFC): It is a form used to record details of a request for a change and is sent as an input to Change Management by the Change Requestor. Forward Schedule of Changes (FSC): It is a schedule that contains details of all forthcoming Changes. Answer option B is incorrect. Service Request Management (SRM) is the underlying workflow and processes that enable an IT procurement or service request to be reliably submitted, routed, approved, monitored, and delivered. SRM is the process of managing a service request through its lifecycle from submission through delivery and follow- up. SRM may be manual or automated. In a manual system, a user calls a help desk to request a service, and a help desk personnel creates a service ticket to route the service request. In an automated system, the user submits a request through an online service catalog, and the application software automatically routes the request through the appropriate processes for approval and service delivery. These systems typically enable users to track the status of their service requests, and also enable the management to monitor service delivery levels for quality control purposes.

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