CISSP-ISSMP · Question #132
Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) IT Service Management (ITSM) process. Configuration Management is used for which of the following? 1.To…
The correct answer is C. 1, 2, and 4 only. The correct combination is statements 1, 2, and 4. CM is used: (1) to account for all IT assets - it maintains a Configuration Management Database (CMDB) tracking every Configuration Item (CI); (2) to provide precise information support to ALL other ITIL disciplines (not just…
Question
Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) IT Service Management (ITSM) process. Configuration Management is used for which of the following? 1.To account for all IT assets 2.To provide precise information support to other ITIL disciplines 3.To provide a solid base only for Incident and Problem Management 4.To verify configuration records and correct any exceptions
Options
- A1, 3, and 4 only
- B2 and 4 only
- C1, 2, and 4 only
- D2, 3, and 4 only
How the community answered
(26 responses)- A4% (1)
- B4% (1)
- C88% (23)
- D4% (1)
Explanation
The correct combination is statements 1, 2, and 4. CM is used: (1) to account for all IT assets - it maintains a Configuration Management Database (CMDB) tracking every Configuration Item (CI); (2) to provide precise information support to ALL other ITIL disciplines (not just some) - it serves as the authoritative source of infrastructure data across Incident, Problem, Change, and Release Management; and (4) to verify configuration records against the actual environment and correct any discrepancies found. Statement 3 is FALSE - CM supports all ITIL disciplines broadly, not solely Incident and Problem Management, making options A and D incorrect.
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