Change Management is used to ensure that standardized methods and procedures are used for efficient handling of all changes. Who decides the category of a change?

The correct answer is C. The Change Manager. In ITIL Change Management, the Change Manager is the process owner responsible for the day-to-day management of changes, including determining the category (e.g., standard, normal, emergency) of each change request. Categorization drives the approval workflow and assessment proce

Security Operations Management

Question

Options

AThe Problem Manager
BThe Process Manager
CThe Change Manager
DThe Service Desk
EThe Change Advisory Board

How the community answered

(47 responses)

A
2% (1)
C
89% (42)
D
6% (3)
E
2% (1)

Explanation

In ITIL Change Management, the Change Manager is the process owner responsible for the day-to-day management of changes, including determining the category (e.g., standard, normal, emergency) of each change request. Categorization drives the approval workflow and assessment process. The Change Advisory Board (CAB) advises on and authorizes significant changes but does not assign categories - that is the Change Manager's role. The Problem Manager deals with root cause analysis of recurring incidents. The Process Manager is a generic role. The Service Desk logs and escalates incidents and requests but has no authority over change categorization. The Change Manager's categorization decision is a formal step in the change process before the change proceeds to authorization.

Topics

#Change Management#IT Service Management (ITSM)#Roles and Responsibilities#Change Manager

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