Isaca
CISA · Question #444
An organization has replaced its call center with AI chatbots that autonomously learn new responses through internet queries and customer conversation history. Which of the following would an IS audit
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Submitted by rachelw· Apr 18, 2026Information System Auditing Process
Question
An organization has replaced its call center with AI chatbots that autonomously learn new responses through internet queries and customer conversation history. Which of the following would an IS auditor tasked with verifying IT controls consider to be the GREATEST risk?
Options
- AThe model may not result in expected efficiencies
- BThe model's operations may be difficult for the IT team to document
- CThe model may not generate accurate responses due to overfitting
- DIt may be difficult to audit the model due to the lack of a suitable framework
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Topics
#AI auditing#IT controls#Audit frameworks#Risk assessment