CISA · Question #444
CISA Question #444: Real Exam Question with Answer & Explanation
The correct answer is D: It may be difficult to audit the model due to the lack of a suitable framework. When AI chatbots learn autonomously from diverse sources, their decision-making processes become opaque (“black box”). Without an established audit framework for such models, the IS auditor cannot effectively evaluate controls, data lineage, or compliance, posing the greatest ris
Question
An organization has replaced its call center with AI chatbots that autonomously learn new responses through internet queries and customer conversation history. Which of the following would an IS auditor tasked with verifying IT controls consider to be the GREATEST risk?
Options
- AThe model may not result in expected efficiencies
- BThe model's operations may be difficult for the IT team to document
- CThe model may not generate accurate responses due to overfitting
- DIt may be difficult to audit the model due to the lack of a suitable framework
Explanation
When AI chatbots learn autonomously from diverse sources, their decision-making processes become opaque (“black box”). Without an established audit framework for such models, the IS auditor cannot effectively evaluate controls, data lineage, or compliance, posing the greatest risk to governance and oversight.
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