CIPP-US · Question #19
Within what time period must a commercial message sender remove a recipient's address once they have asked to stop receiving future e-mail?
The correct answer is B. 10 days. According to the CAN-SPAM Act of 2003, a federal law that regulates commercial email messages, a commercial message sender must honor a recipient's opt-out request within 10 business days. The sender must provide a clear and conspicuous way for the recipient to opt out of receivi
Question
Within what time period must a commercial message sender remove a recipient's address once they have asked to stop receiving future e-mail?
Options
- A7 days
- B10 days
- C15 days
- D21 days
How the community answered
(41 responses)- A2% (1)
- B78% (32)
- C7% (3)
- D12% (5)
Explanation
According to the CAN-SPAM Act of 2003, a federal law that regulates commercial email messages, a commercial message sender must honor a recipient's opt-out request within 10 business days. The sender must provide a clear and conspicuous way for the recipient to opt out of receiving future emails, such as a link or an email address. The sender must not charge a fee, require the recipient to provide any personal information, or make the recipient take any steps other than sending a reply email or visiting a single web page to opt out. The sender must also not sell, exchange, or transfer the email address of the recipient who has opted out, unless it is necessary to comply with the law or prevent fraud.
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