Which of the following roles is used to ensure that the confidentiality, integrity, and availability of the services are maintained to the levels approved on the Service Level Agreement (SLA)?…

The Change Manager focuses on controlling changes to the IT infrastructure to minimize disruption, not primarily on SLA adherence for CIA.

The IT Security Manager focuses on overall security strategy and risk, but the specific task of ensuring adherence to SLA-defined CIA levels for services falls to the SLM.

The Service Level Manager (SLM) is responsible for monitoring and reporting on the performance of IT services against agreed Service Level Agreements (SLAs). This includes ensuring that services meet their defined targets for availability, performance, security (confidentiality and integrity), and other quality metrics as documented in the SLA.

The Configuration Manager maintains information about configuration items (CIs) in the Configuration Management Database (CMDB), but does not directly ensure service level adherence for CIA.