Which of the following is the BEST way to ensure new systems can be adequately supported once in production?

Establishing a resource management framework is a general organizational capability, but it doesn't specifically guarantee that new systems will have their unique operational support needs identified and met from the start.

Evaluating operational requirements is a crucial step, but requiring this in the business case makes it a proactive and mandatory part of project approval, which is a stronger mechanism for ensuring support.

Identifying KPIs is important for measuring performance but does not directly ensure the underlying operational support structure is in place or adequately resourced for a new system.

By mandating operational management considerations, including support needs, staffing, and processes, be addressed in the business case, it ensures these critical aspects are planned and resourced from the project's inception, preventing post-implementation support issues.