Which of the following is the BEST way for a CIO to provide senior business management with increased visibility to the overall performance of the IT operation?

Key Risk Indicators (KRIs) focus on risk exposure, which is important, but they do not provide a comprehensive picture of overall IT operational *performance*.

Return on Investment (ROI) reports focus specifically on the financial gains from investments; while critical, they don't capture the broader operational performance of IT.

Key Performance Indicators (KPIs) are quantifiable metrics that reflect the success of an organization or a specific activity in meeting its objectives. For a CIO, KPIs can encompass various aspects of IT operations, such as system availability, project delivery rates, cost efficiency, and customer satisfaction, providing senior business management with a clear, concise, and holistic view of the overall performance and value delivered by IT.

SLA performance statistics provide a detailed view of specific service agreements; while valuable, they are often too granular and lack the aggregated, strategic overview that senior business management requires for overall IT performance.