A newly established IT steering committee is concerned whether a system is meeting availability objectives. Which of the following will provide the BEST information to make an assessment?

Critical success factors (CSFs) are high-level goals that need to be achieved for success, but they are not the specific data points needed to *measure* availability.

Performance indicators (often Key Performance Indicators or KPIs) provide specific, quantifiable metrics that directly measure aspects like system uptime, response times, and error rates, which are critical for assessing availability objectives. These indicators offer factual, objective data that the IT steering committee can use to determine if the system is meeting its agreed-upon availability targets.

Capability maturity levels assess the maturity of processes and practices within an organization, not the actual availability performance of a specific system.

A balanced scorecard provides a holistic view of organizational performance across multiple perspectives, but it's too broad; specific performance indicators are needed for detailed availability assessment.