A newly established IT steering committee is concerned about whether a system is meeting availability objectives. Which of the following will provide the BEST information to make an assessment?

A balanced scorecard provides a holistic view of organizational performance across multiple perspectives (financial, customer, internal processes, learning and growth), but does not directly detail system availability metrics.

Capability maturity levels assess the maturity of processes and practices within an organization, not the direct operational performance or availability of a specific system.

Performance indicators (KPIs) are specific, measurable metrics that track the operational aspects of a system, such as uptime percentage, mean time to repair (MTTR), or mean time between failures (MTBF), directly reflecting its availability performance.

Critical success factors (CSFs) are high-level goals or areas where an organization must perform well to achieve its mission, but they are not specific metrics for system availability.