CGEIT Question #489: Real Exam Question with Answer & Explanation

Question

When a shortfall of IT resources is identified, the FIRST course of action is to;

Options

• Aperform a business impact analysis (BIA).
• Breallocate the budget to close the gap in resources.
• Creduce business requirements.
• Dnegotiate best pricing for contracted resources.

Explanation

When an IT resource shortfall is identified, the first action should be to perform a Business Impact Analysis (BIA) to understand the criticality of affected services and prioritize the response.

Common mistakes.

• B. Reallocating the budget is a potential solution, but it should only be done after understanding the impact and criticality of the shortfall via a BIA to ensure resources are moved to the most critical areas.
• C. Reducing business requirements is a drastic measure and should only be considered after understanding the impact and exploring other solutions, as determined by a BIA.
• D. Negotiating pricing for contracted resources is a tactical step to address a known need, but the first step is to understand the impact of the shortfall before determining the best solution or even if external resources are the right fit.

Concept tested. IT resource management and prioritization

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