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CGEIT · Question #441
CGEIT Question #441: Real Exam Question with Answer & Explanation
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Submitted by klara.se· Apr 18, 2026Governance of Enterprise IT
Question
IT senior management is concerned that IT service levels consistently fall below those outlined in the service level agreement (SLA). Which of the following would BEST enable the CIO to build a corrective action plan?
Options
- AAssessing the impact of the SLA failure
- BConducting an IT performance evaluation
- CReviewing the IT staff training plan
- DPerforming a root cause analysis
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Topics
#SLA management#Problem management#Root cause analysis#Corrective action planning