CGEIT · Question #412
Which of the following will BEST enable an IT steering committee to monitor the achievement of overall IT objectives on a continuous basis?
The correct answer is C. Key performance indicators (KPIs). Key performance indicators (KPIs) will best enable an IT steering committee to continuously monitor the achievement of overall IT objectives by providing measurable metrics.
Question
Which of the following will BEST enable an IT steering committee to monitor the achievement of overall IT objectives on a continuous basis?
Options
- ADefined service level agreements (SLAs)
- BProject portfolio dashboards
- CKey performance indicators (KPIs)
- DIT user survey results
How the community answered
(30 responses)- B3% (1)
- C93% (28)
- D3% (1)
Why each option
Key performance indicators (KPIs) will best enable an IT steering committee to continuously monitor the achievement of overall IT objectives by providing measurable metrics.
Defined service level agreements (SLAs) focus on the performance of specific services, which is part of operational monitoring, but not the holistic achievement of overall strategic IT objectives.
Project portfolio dashboards provide a view of project status and progress, but they typically focus on project delivery rather than the continuous achievement of overarching IT strategic objectives.
Key performance indicators (KPIs) are quantifiable metrics that reflect how effectively an organization is achieving its key business and IT objectives. By regularly reviewing relevant KPIs, the IT steering committee can gain continuous insight into IT's performance against strategic goals and identify areas requiring attention.
IT user survey results offer feedback on user satisfaction and experience, which is valuable but provides a qualitative snapshot rather than continuous, quantitative monitoring of overall IT objective achievement.
Concept tested: IT strategic objective monitoring
Source: https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/govern/metrics
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