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CGEIT · Question #405

During an IT strategy review, a new CIO determined that numerous important internal processes have not been updated for several years and should be reexamined. Which of the following would be the…

The correct answer is D. Map the processes to a capability maturity model. To reexamine outdated internal processes, the best approach is to map them to a capability maturity model to assess their current state and identify areas for improvement.

Submitted by minji_kr· Apr 18, 2026Governance of Enterprise IT

Question

During an IT strategy review, a new CIO determined that numerous important internal processes have not been updated for several years and should be reexamined. Which of the following would be the BEST approach to address this concern?

Options

  • AImplement a process review policy.
  • BAssemble a project review team
  • CVerify that the processes are still needed
  • DMap the processes to a capability maturity model.

How the community answered

(54 responses)
  • A
    22% (12)
  • B
    11% (6)
  • C
    6% (3)
  • D
    61% (33)

Why each option

To reexamine outdated internal processes, the best approach is to map them to a capability maturity model to assess their current state and identify areas for improvement.

AImplement a process review policy.

Implementing a process review policy is a good general governance step but doesn't immediately address the specific problem of reexamining outdated processes; it just creates the rule for future reviews.

BAssemble a project review team

Assembling a project review team is for evaluating projects, not directly for reexamining and improving long-standing internal processes.

CVerify that the processes are still needed

Verifying if processes are still needed is a step within a process review, but mapping to a CMM provides a broader and more structured approach to evaluating and improving them, encompassing need assessment.

DMap the processes to a capability maturity model.Correct

Mapping processes to a capability maturity model (CMM) provides a structured framework to evaluate their current effectiveness, efficiency, and level of sophistication, offering a baseline for improvement and a roadmap for development. This allows for a comprehensive assessment of existing processes and highlights specific areas requiring updates or re-engineering to align with current business needs and best practices.

Concept tested: Process improvement using maturity models

Source: https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/strategy/capability-maturity-models

Topics

#Process improvement#Capability Maturity Model#IT strategy#Process evaluation

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