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CGEIT · Question #396
CGEIT Question #396: Real Exam Question with Answer & Explanation
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Submitted by olafpl· Apr 18, 2026Governance of Enterprise IT
Question
An enterprise's chief information officer (CIO) has been receiving complaints from business executives regarding the amount their units are being charged for IT services. To maintain a good relationship with business peers, the CIO wants to be responsive to these complaints. To address this issue, the FIRST step should be to:
Options
- Aagree to reduce charge rates and improve relationship management with the business.
- Blook into outsourcing of support functions to drive down the cost structure.
- Cask the chief financial officer (CFO) about budget revisions for the business units' IT
- Dquantify consumption and service level agreement (SLA) achievements per business unit.
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Topics
#IT Cost Management#Chargeback#Service Level Management#Business Relationship Management