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CGEIT · Question #357
CGEIT Question #357: Real Exam Question with Answer & Explanation
The correct answer is C: IT balanced scorecard. The IT balanced scorecard is the most appropriate mechanism for measuring overall IT organizational performance as it provides a holistic view across multiple dimensions.
Submitted by saadiq_pk· Apr 18, 2026Governance of Enterprise IT
Question
Which of the following is the MOST appropriate mechanism for measuring overall IT organizational performance?
Options
- AIT portfolio return on investment (ROI)
- BMaturity model
- CIT balanced scorecard
- DService level metrics
Explanation
The IT balanced scorecard is the most appropriate mechanism for measuring overall IT organizational performance as it provides a holistic view across multiple dimensions.
Common mistakes.
- A. IT portfolio ROI primarily focuses on financial returns of IT investments, which is only one aspect of overall organizational performance.
- B. A maturity model assesses the maturity level of processes or capabilities, rather than directly measuring ongoing operational performance or value delivery across multiple dimensions.
- D. Service level metrics focus on the performance of specific IT services (e.g., availability, response time) and do not provide a comprehensive view of the entire IT organization's strategic contribution.
Concept tested. IT performance measurement
Reference. https://learn.microsoft.com/en-us/dynamics365/supply-chain/pim/it-balanced-scorecard-example
Topics
#Performance Measurement#IT Balanced Scorecard#Organizational Performance#Strategic Alignment
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