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CGEIT · Question #32

Due to continually missed service level agreements (SLAs), an enterprise plans to terminate its contract with a vendor providing IT help desk services. The enterprise s IT department will assume the…

The correct answer is D. Ensuring a change management plan is in place. Terminating a vendor contract and insourcing services represents a significant organizational change requiring a robust change management plan to ensure a smooth transition.

Submitted by tyler.j· Apr 18, 2026Governance of Enterprise IT

Question

Due to continually missed service level agreements (SLAs), an enterprise plans to terminate its contract with a vendor providing IT help desk services. The enterprise s IT department will assume the help desk-related responsibilities. Which of the following would BEST facilitate this transition?

Options

  • ARequiring the enterprise architecture (EA) be updated
  • BValidating that the balanced scorecard is still meaningful
  • CEnsuring IT will operate at a lower cost than the vendor
  • DEnsuring a change management plan is in place

How the community answered

(30 responses)
  • A
    13% (4)
  • B
    3% (1)
  • C
    3% (1)
  • D
    80% (24)

Why each option

Terminating a vendor contract and insourcing services represents a significant organizational change requiring a robust change management plan to ensure a smooth transition.

ARequiring the enterprise architecture (EA) be updated

While enterprise architecture might need updates as a result of the change, it is not the primary facilitator for the operational transition itself.

BValidating that the balanced scorecard is still meaningful

Validating the balanced scorecard is part of ongoing performance management, but not the best facilitator for the immediate operational transition of services.

CEnsuring IT will operate at a lower cost than the vendor

While cost is a factor in insourcing, focusing solely on lower cost does not facilitate the practical transition of services, knowledge, and processes.

DEnsuring a change management plan is in placeCorrect

A change management plan is crucial for addressing the organizational, process, and technical aspects of taking back a service, ensuring minimal disruption, proper knowledge transfer, and stakeholder buy-in during the transition.

Concept tested: Organizational change management

Topics

#Change Management#IT Governance#Vendor Management#Service Transition

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