An internal audit revealed a widespread perception that the enterprise's IT governance reporting lacks transparency Which of the following should the CIO do FIRST?

Adding metrics to a balanced scorecard is a good step for improvement, but without first understanding the stakeholders' concerns, the CIO might implement irrelevant or ineffective metrics.

Developing a communication and awareness strategy is important for addressing transparency, but it should be informed by a clear understanding of what specific information stakeholders feel is lacking or unclear.

When a perception of lacking transparency is widespread, the most effective first step is to engage directly with the key stakeholders to understand their specific concerns and expectations. This direct engagement allows the CIO to gather precise feedback, identify the root causes of the perception, and tailor appropriate solutions to address the identified transparency gaps.

Adopting an industry-recognized template might standardize reports, but standardization alone doesn't guarantee transparency or address specific stakeholder concerns about the content or context of the reports.