CGEIT · Question #285
The PRIMARY benefit of using an IT service catalog as part of the IT governance program is that it.
The correct answer is B. provides a foundation for measuring IT performance. An IT service catalog defines and describes services, which is essential for setting expectations and subsequently measuring how well those services are delivered.
Question
The PRIMARY benefit of using an IT service catalog as part of the IT governance program is that it.
Options
- Aensures IT effectively meets future business needs,
- Bprovides a foundation for measuring IT performance,
- Cimproves the ability to allocate IT resources
- Destablishes enterprise performance metrics per service
How the community answered
(17 responses)- B94% (16)
- D6% (1)
Why each option
An IT service catalog defines and describes services, which is essential for setting expectations and subsequently measuring how well those services are delivered.
While a service catalog can inform future planning, its primary role is not to ensure future business needs are met, but rather to document current offerings and their performance.
An IT service catalog clearly defines the services offered, their descriptions, and expected service levels, providing the baseline criteria against which IT's performance in delivering those services can be accurately measured and reported. This foundation allows for objective evaluation of service delivery, adherence to SLAs, and overall operational efficiency.
Although knowing services helps resource planning, improving resource allocation is a consequence of effective service management, not the primary benefit of the catalog itself.
Establishing enterprise performance metrics per service is what a service catalog facilitates, making 'provides a foundation for measuring IT performance' a more encompassing statement about its primary benefit.
Concept tested: IT service catalog benefits, performance measurement
Source: https://learn.microsoft.com/en-us/azure/architecture/guide/deployment-and-operations/service-catalog-management
Topics
Community Discussion
No community discussion yet for this question.