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CGEIT · Question #285

The PRIMARY benefit of using an IT service catalog as part of the IT governance program is that it.

The correct answer is B. provides a foundation for measuring IT performance. An IT service catalog defines and describes services, which is essential for setting expectations and subsequently measuring how well those services are delivered.

Submitted by takeshi77· Apr 18, 2026Governance of Enterprise IT

Question

The PRIMARY benefit of using an IT service catalog as part of the IT governance program is that it.

Options

  • Aensures IT effectively meets future business needs,
  • Bprovides a foundation for measuring IT performance,
  • Cimproves the ability to allocate IT resources
  • Destablishes enterprise performance metrics per service

How the community answered

(17 responses)
  • B
    94% (16)
  • D
    6% (1)

Why each option

An IT service catalog defines and describes services, which is essential for setting expectations and subsequently measuring how well those services are delivered.

Aensures IT effectively meets future business needs,

While a service catalog can inform future planning, its primary role is not to ensure future business needs are met, but rather to document current offerings and their performance.

Bprovides a foundation for measuring IT performance,Correct

An IT service catalog clearly defines the services offered, their descriptions, and expected service levels, providing the baseline criteria against which IT's performance in delivering those services can be accurately measured and reported. This foundation allows for objective evaluation of service delivery, adherence to SLAs, and overall operational efficiency.

Cimproves the ability to allocate IT resources

Although knowing services helps resource planning, improving resource allocation is a consequence of effective service management, not the primary benefit of the catalog itself.

Destablishes enterprise performance metrics per service

Establishing enterprise performance metrics per service is what a service catalog facilitates, making 'provides a foundation for measuring IT performance' a more encompassing statement about its primary benefit.

Concept tested: IT service catalog benefits, performance measurement

Source: https://learn.microsoft.com/en-us/azure/architecture/guide/deployment-and-operations/service-catalog-management

Topics

#IT Service Catalog#IT Governance#Performance Measurement

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