Acceptance of an enterprise's newly implemented IT governance initiatives has been resisted by a functional group requesting more autonomy over technology choices. Which of the following is MOST…

The correct answer is C. An exception management process. An exception management process provides a formal, controlled mechanism to allow deviations from standard IT governance policies or architecture without undermining overall control. It enables functional groups to gain autonomy in specific cases while ensuring that exceptions…

Submitted by noor.lb· Apr 18, 2026Governance of Enterprise IT

Question

Acceptance of an enterprise's newly implemented IT governance initiatives has been resisted by a functional group requesting more autonomy over technology choices. Which of the following is MOST important to accommodate this need for autonomy?

Options

AContinuous improvement processes
BDocumentation of key management practices
CAn exception management process
DA change control process

How the community answered

(27 responses)

A
4% (1)
B
4% (1)
C
81% (22)
D
11% (3)

Explanation

An exception management process provides a formal, controlled mechanism to allow deviations from standard IT governance policies or architecture without undermining overall control. It enables functional groups to gain autonomy in specific cases while ensuring that exceptions are documented, approved, monitored, and aligned with risk management practices. This approach balances the need for governance consistency with flexibility, allowing innovation and local decision-making within defined boundaries. According to PRINCE2 and other governance frameworks, exception management involves setting tolerances, delegating authority within those limits, and escalating issues only when tolerances are breached. This supports autonomy while maintaining oversight.

Topics

#IT Governance#Stakeholder Engagement#Exception Management#Organizational Autonomy

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