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CGEIT · Question #268

An analysis of an organization s security breach is complete. The results indicate that the quality of the code used for updates to its primary customer-facing software has been declining and…

The correct answer is B. the change management control framework. If declining code quality and security flaws are introduced through software updates, the IT governance board should first review the change management control framework to identify and rectify process weaknesses.

Submitted by renata2k· Apr 18, 2026Governance of Enterprise IT

Question

An analysis of an organization s security breach is complete. The results indicate that the quality of the code used for updates to its primary customer-facing software has been declining and security flaws were introduced. The FIRST IT governance action to correct this problem should be to review:

Options

  • Acompliance with the user testing process.
  • Bthe change management control framework.
  • Cthe qualifications of developers to write secure code.
  • Dthe incident response plan.

How the community answered

(34 responses)
  • A
    26% (9)
  • B
    56% (19)
  • C
    12% (4)
  • D
    6% (2)

Why each option

If declining code quality and security flaws are introduced through software updates, the IT governance board should first review the change management control framework to identify and rectify process weaknesses.

Acompliance with the user testing process.

User testing primarily focuses on functionality and usability, not necessarily deep security flaws that require specific security testing within the change process.

Bthe change management control framework.Correct

The introduction of security flaws through updates indicates a breakdown in the process by which changes (code updates) are managed, tested, and deployed. Reviewing the change management control framework allows the governance body to identify where security checkpoints, quality gates, or testing procedures failed, which is the foundational issue.

Cthe qualifications of developers to write secure code.

While developer qualifications are important, the immediate governance action should focus on the *process* that allowed flawed code to be deployed, which falls under change management, rather than directly assessing individual developer skills.

Dthe incident response plan.

The incident response plan is for reacting to breaches, not for preventing the introduction of flaws through the development and update process.

Concept tested: IT Governance Change Management Security

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-managing-professional

Topics

#Change Management#Security Governance#Software Quality#IT Controls

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