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CGEIT · Question #265

An enterprise has had the same IT governance framework in place for several years. Currently, large and small capital projects go through the same architectural governance reviews. Despite repeated…

The correct answer is C. Assess the impact of the proposed change. When business units escalate issues regarding an inflexible governance framework, the first step is to assess the potential impact of streamlining changes before implementing them.

Submitted by paula_co· Apr 18, 2026Governance of Enterprise IT

Question

An enterprise has had the same IT governance framework in place for several years. Currently, large and small capital projects go through the same architectural governance reviews. Despite repeated requests to streamline the review process for small capital projects, business units have received no response from IT. The business units have recently escalated this issue to the newly appointed GO. Which of the following should be done FIRST to begin addressing business needs?

Options

  • ACreate a central repository for the business to submit requests.
  • BExplain the importance of the IT governance framework.
  • CAssess the impact of the proposed change.
  • DAssign a project team to implement necessary changes.

How the community answered

(25 responses)
  • A
    4% (1)
  • B
    4% (1)
  • C
    80% (20)
  • D
    12% (3)

Why each option

When business units escalate issues regarding an inflexible governance framework, the first step is to assess the potential impact of streamlining changes before implementing them.

ACreate a central repository for the business to submit requests.

Creating a repository is an administrative step that doesn't address the core issue of an unresponsive and rigid governance process; it merely changes the submission mechanism.

BExplain the importance of the IT governance framework.

Explaining the importance of the framework dismisses the business units' legitimate concerns about inefficiency and does not address their needs for a streamlined process.

CAssess the impact of the proposed change.Correct

Before making any changes to an established governance framework, especially after an escalation, it is critical to understand the potential impact (both positive and negative) of the proposed streamlining on risk, resources, and overall architectural integrity. This assessment informs whether and how to proceed.

DAssign a project team to implement necessary changes.

Assigning a project team to implement changes without first assessing the impact of those changes is premature and could lead to unintended consequences or ineffective solutions.

Concept tested: IT Governance Framework Adaptation

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-managing-professional

Topics

#IT governance framework#Process streamlining#Business alignment#Impact assessment

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