CGEIT · Question #246
An organization's board of directors has questioned the value provided by IT key performance indicators (KPIs). Which of the following is the BEST way to determine whether the KPIs adequately support
The correct answer is A. Define a strategy for IT measurement.. To address the board's concern about the value of IT KPIs, the best approach is to define a comprehensive strategy for IT measurement. This strategy ensures that KPIs are directly aligned with organizational objectives and provide meaningful insights, demonstrating their value to
Question
An organization's board of directors has questioned the value provided by IT key performance indicators (KPIs). Which of the following is the BEST way to determine whether the KPIs adequately support organizational objectives?
Options
- ADefine a strategy for IT measurement.
- BDefine policies and procedures around current KPIs.
- CReview the KPIs with key business executives.
- DWork directly with the CEO to identify what measures should be used.
How the community answered
(23 responses)- A70% (16)
- B9% (2)
- C4% (1)
- D17% (4)
Why each option
To address the board's concern about the value of IT KPIs, the best approach is to define a comprehensive strategy for IT measurement. This strategy ensures that KPIs are directly aligned with organizational objectives and provide meaningful insights, demonstrating their value to the business.
Defining a strategy for IT measurement is the best way because it ensures that KPIs are intentionally designed to align with and measure progress towards the organization's strategic objectives, not just IT-specific metrics. This strategy would outline what should be measured, why, and how those measurements demonstrate value, directly addressing the board's concerns.
Defining policies and procedures around current KPIs focuses on the process of using existing KPIs, not on whether the KPIs themselves are valuable or aligned with objectives.
Reviewing KPIs with key business executives is a good step but is reactive; a proactive strategy for measurement ensures fundamental alignment from the start.
Working with the CEO is important, but a comprehensive measurement strategy provides a structured and repeatable approach beyond a single executive's input to ensure broad organizational alignment.
Concept tested: IT Performance Measurement Strategy
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