CGEIT · Question #240
Of the following, who should be responsible for ensuring the regular review of quality management performance against defined quality metrics?
The correct answer is A. Process owners. Process owners are responsible for ensuring the regular review of quality management performance against defined quality metrics, as they are accountable for their process's execution and improvement.
Question
Of the following, who should be responsible for ensuring the regular review of quality management performance against defined quality metrics?
Options
- AProcess owners
- BRisk management team
- CInternal auditors
- DExecutive management
How the community answered
(42 responses)- A88% (37)
- B7% (3)
- C2% (1)
- D2% (1)
Why each option
Process owners are responsible for ensuring the regular review of quality management performance against defined quality metrics, as they are accountable for their process's execution and improvement.
Process owners are directly accountable for the end-to-end performance, efficiency, and effectiveness of their specific processes, including meeting defined quality standards and metrics. Their responsibility includes continuous monitoring, reviewing performance data, and initiating necessary improvements to ensure the process consistently delivers expected quality outcomes.
The risk management team focuses on identifying and mitigating risks, which is distinct from the operational responsibility of reviewing routine quality performance.
Internal auditors provide independent assurance and assessment of controls and processes, but their role is oversight, not the primary operational responsibility for continuous quality review.
Executive management provides strategic direction and high-level oversight but delegates the regular operational review of process-level quality metrics to appropriate personnel like process owners.
Concept tested: Quality management, process ownership, accountability
Topics
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