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CGEIT · Question #24

A new CIO has been charged with updating the IT governance structure. Which of the following is the MOST important consideration to effectively influence organizational and process change?

The correct answer is D. Ensuring the commitment of stakeholders. When updating the IT governance structure, the most important consideration to effectively influence organizational and process change is ensuring the commitment of stakeholders.

Submitted by yasin.bd· Apr 18, 2026Governance of Enterprise IT

Question

A new CIO has been charged with updating the IT governance structure. Which of the following is the MOST important consideration to effectively influence organizational and process change?

Options

  • AObtaining guidance from consultants
  • BAligning IT services to business processes
  • CRedefining the IT risk appetite
  • DEnsuring the commitment of stakeholders

How the community answered

(53 responses)
  • A
    4% (2)
  • B
    15% (8)
  • C
    6% (3)
  • D
    75% (40)

Why each option

When updating the IT governance structure, the most important consideration to effectively influence organizational and process change is ensuring the commitment of stakeholders.

AObtaining guidance from consultants

While consultants can provide valuable guidance, their input is less important than internal stakeholder commitment for driving actual change.

BAligning IT services to business processes

Aligning IT services to business processes is a key objective of good IT governance, but stakeholder commitment is necessary to achieve this alignment through change.

CRedefining the IT risk appetite

Redefining the IT risk appetite is an important element of governance, but it is a specific decision within the governance framework, not the primary driver for influencing broader organizational change.

DEnsuring the commitment of stakeholdersCorrect

Ensuring the commitment of stakeholders is paramount because successful organizational and process change relies heavily on the buy-in, support, and active participation from individuals at all levels impacted by the new governance structure.

Concept tested: IT Governance Change Management

Source: https://www.isaca.org/resources/isaca-journal/issues/2013/volume-1/it-governance-stakeholders

Topics

#IT Governance#Organizational Change Management#Stakeholder Engagement#Change Leadership

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