CGEIT · Question #238
Results of an enterprise's customer survey indicate customers prefer using mobile applications. However, this same survey shows the enterprise's mobile applications are considered inferior compared…
The correct answer is D. Identify business requirements concerning mobile applications. The first step in creating an effective long-term mobile application strategy, especially when current apps are underperforming, is to identify the underlying business requirements.
Question
Results of an enterprise's customer survey indicate customers prefer using mobile applications. However, this same survey shows the enterprise's mobile applications are considered inferior compared to legacy browser-based applications. Which of the following should be the FIRST step in creating an effective long-term mobile application strategy?
Options
- AEstablish service level agreements (SLAs) with the development team.
- BIdentify key risks and mitigation strategies for mobile applications.
- CImplement key performance indicators (KPIs) that include application quality.
- DIdentify business requirements concerning mobile applications.
How the community answered
(20 responses)- A5% (1)
- B5% (1)
- C15% (3)
- D75% (15)
Why each option
The first step in creating an effective long-term mobile application strategy, especially when current apps are underperforming, is to identify the underlying business requirements.
Establishing SLAs with the development team is an operational management step that occurs after requirements and strategy are defined.
Identifying key risks and mitigation strategies is an important planning activity but should follow the initial definition of what the mobile applications are intended to achieve.
Implementing KPIs for quality is a measurement and monitoring step that makes sense once the strategy and requirements are defined and development is underway.
Identifying business requirements is the foundational first step for any strategic IT development or improvement effort, as it defines what the mobile applications need to achieve for the business and its users. Understanding these specific needs is critical to addressing why current mobile apps are considered inferior and ensuring future development efforts are aligned and effective.
Concept tested: Strategic IT planning, requirements gathering
Topics
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