A newly established IT steering committee is concerned whether a system is meeting availability objectives. Which of the following will provide the BEST information to make an assessment?

A balanced scorecard provides a high-level, multi-dimensional view of organizational performance but typically does not drill down to specific system availability metrics needed for this assessment.

Capability maturity levels assess the maturity of processes, not the direct outcome of system availability, though mature processes can contribute to better availability.

Performance indicators (PIs), such as uptime percentage, mean time between failures (MTBF), or mean time to recover (MTTR), directly measure specific aspects of system availability against predefined targets. These objective metrics provide the steering committee with concrete data to assess whether availability objectives are being met.

Critical Success Factors (CSFs) are high-level goals that must be achieved, not specific measures of system availability.