A newly established IT steering committee is concerned whether a system is meeting availability objectives. Which of the following will provide the BEST information to make an assessment?

A balanced scorecard provides a holistic view of organizational performance across multiple perspectives but is typically too high-level to provide detailed insights into specific system availability objectives.

Capability maturity levels (e.g., CMMI) assess the maturity of processes and practices related to IT operations and service delivery, including those that ensure system availability. By evaluating how maturely and consistently processes are executed, it provides a holistic view of the organization's ability to achieve and sustain availability objectives.

Performance indicators (e.g., uptime percentage) provide specific data points, but maturity levels assess the underlying processes that *drive* those performance indicators and their sustainability.

Critical Success Factors (CSFs) are high-level goals that must be achieved for an organization to succeed; they are not direct measures of system availability.