An enterprise's board of directors has determined that IT is not sufficiently supporting its corporate objectives, and has established a committee to address this problem. Which of the following…

A continuous improvement plan is a method for enhancing existing processes, but it assumes there is already a clear strategic direction for IT; without a strategy, improvement efforts may be misdirected.

Specifying IT human resource performance measures is a tactical step within IT management, but it cannot be effectively done without a strategic plan that defines what outcomes IT personnel should be driving.

If IT is not sufficiently supporting corporate objectives, the fundamental issue is a misalignment between IT activities and the overall business strategy. An IT strategic plan is designed to explicitly define how IT resources, capabilities, and investments will contribute to achieving the enterprise's corporate objectives, providing a clear roadmap and establishing priorities for IT.

A service level management plan focuses on the delivery and performance of IT services; while important, it's a detail that flows from an overarching IT strategy that defines which services are critical and why.