CGEIT · Question #198
CGEIT Question #198: Real Exam Question with Answer & Explanation
The correct answer is A: understand the driver that led to a desire to change.. When directed by the board to improve IT governance, IT senior management's most important initial action is to understand the underlying drivers behind the board's desire for change.
Question
The board of directors of a large organization has directed IT senior management to improve IT governance within the organization. IT senior management's MOST important course of action should be to:
Options
- Aunderstand the driver that led to a desire to change.
- Bassess the current slate of IT governance within the organization.
- Creview IT strategy and direction.
- Danalyze IT service levels and performance.
Explanation
When directed by the board to improve IT governance, IT senior management's most important initial action is to understand the underlying drivers behind the board's desire for change.
Common mistakes.
- B. Assessing the current state is a subsequent step, but without understanding the board's specific concerns (the driver), the assessment might focus on the wrong areas or metrics.
- C. Reviewing IT strategy is important for overall IT management, but the immediate priority for improving governance is to address the board's specific directive and its underlying motivation.
- D. Analyzing IT service levels and performance provides operational insights but doesn't explain the strategic reasons for the board's directive on governance.
Concept tested. IT governance improvement initiation
Reference. https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/govern/motivations
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