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CGEIT · Question #19

A CIO has been asked to modify an organization's IT performance measurement system to reflect recent changes in technology, including the movement of some data processing to a cloud solution. Which of

The correct answer is D. Correctly understanding stakeholder needs for IT-related measurement. When designing an IT performance measurement system, especially with new technologies like cloud, the primary consideration is correctly understanding stakeholder needs for IT-related measurement.

Submitted by lukas.cz· Apr 18, 2026Governance of Enterprise IT

Question

A CIO has been asked to modify an organization's IT performance measurement system to reflect recent changes in technology, including the movement of some data processing to a cloud solution. Which of the following is the PRIMARY consideration when designing such a measurement system?

Options

  • AEnsuring that cost of measurement and reporting is minimized
  • BEnsuring the measurement system maps to the enterprise architecture (EA)
  • CAdequately defining the scope of services moved to the cloud
  • DCorrectly understanding stakeholder needs for IT-related measurement

How the community answered

(40 responses)
  • A
    5% (2)
  • B
    3% (1)
  • C
    13% (5)
  • D
    80% (32)

Why each option

When designing an IT performance measurement system, especially with new technologies like cloud, the primary consideration is correctly understanding stakeholder needs for IT-related measurement.

AEnsuring that cost of measurement and reporting is minimized

While minimizing cost is important, it is a secondary consideration to ensuring the system actually provides meaningful information to stakeholders.

BEnsuring the measurement system maps to the enterprise architecture (EA)

Mapping to enterprise architecture is important for alignment and consistency but is secondary to understanding what information stakeholders actually need from the system.

CAdequately defining the scope of services moved to the cloud

Defining the scope of cloud services is a crucial step in the process, but the overarching design principle must still be driven by what stakeholders want to measure and know about those services.

DCorrectly understanding stakeholder needs for IT-related measurementCorrect

Understanding stakeholder needs is paramount because it ensures the measurement system provides relevant and actionable insights that align with business objectives and addresses specific concerns of different stakeholders, making the system effective and valuable.

Concept tested: IT Performance Measurement Design Principles

Source: https://www.isaca.org/resources/isaca-journal/issues/2013/volume-3/it-performance-measurement

Topics

#IT performance measurement#Stakeholder needs analysis#IT governance principles#Performance management design

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