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CGEIT · Question #178

Which of the following provides the BEST evidence of effective IT governance?

The correct answer is B. Business value and customer satisfaction. The best evidence of effective IT governance is the delivery of business value and high customer satisfaction.

Submitted by rohit_dlh· Apr 18, 2026Governance of Enterprise IT

Question

Which of the following provides the BEST evidence of effective IT governance?

Options

  • ACost savings and human resource optimization
  • BBusiness value and customer satisfaction
  • CIT risk identification and mitigation
  • DComprehensive IT policies and procedures

How the community answered

(24 responses)
  • A
    4% (1)
  • B
    63% (15)
  • C
    13% (3)
  • D
    21% (5)

Why each option

The best evidence of effective IT governance is the delivery of business value and high customer satisfaction.

ACost savings and human resource optimization

Cost savings and human resource optimization are important operational efficiencies and benefits, but they are components of value delivery rather than the overarching evidence of effective governance's impact on business strategy.

BBusiness value and customer satisfactionCorrect

Effective IT governance aims to ensure that IT investments are aligned with business objectives, risks are managed, and resources are optimized to deliver tangible value to the business and meet stakeholder expectations. Therefore, the ultimate evidence of effective governance lies in the positive business outcomes and the satisfaction of its customers and stakeholders.

CIT risk identification and mitigation

IT risk identification and mitigation are crucial *functions* of governance, but the *evidence* of effective governance is how well these functions contribute to broader business value and customer satisfaction.

DComprehensive IT policies and procedures

Comprehensive IT policies and procedures establish the framework for governance, but they are enablers rather than direct evidence of the successful outcomes and value that effective governance delivers.

Concept tested: IT governance outcomes and value delivery

Source: https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/govern/governance-methodology

Topics

#IT governance effectiveness#Business value#Customer satisfaction#Performance measurement

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