CGEIT Question #173: Real Exam Question with Answer & Explanation

Question

Following a strategic planning session, new IT objectives were announced. Which of the following is the MOST effective way for the CIO to ensure these objectives are cascaded to IT personnel?

Options

• ACommunicate the new IT objectives during a staff meeting.
• BDefine individual performance measures related to the IT objectives.
• CEstablish IT management's performance measures based on the IT objectives.
• DUpdate the IT balanced scorecard to align with the new IT objectives.

Explanation

To effectively cascade new IT objectives to personnel, the CIO should define individual performance measures directly related to these objectives.

Common mistakes.

• A. Communicating objectives in a staff meeting informs personnel, but it does not inherently translate into individual accountability or direct actions toward achieving those objectives.
• C. Establishing IT management's performance measures is important for management accountability, but it doesn't directly cascade the objectives to all IT personnel or ensure their individual contribution and accountability.
• D. Updating the IT balanced scorecard aligns reporting and high-level performance tracking, but it doesn't directly translate objectives into individual responsibilities or performance metrics for all IT personnel.

Concept tested. Strategic objective cascading, performance management

Reference. https://learn.microsoft.com/en-us/training/modules/define-performance-metrics-for-team-process/2-determine-key-performance-indicators

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