CGEIT Question #144: Real Exam Question with Answer & Explanation

Question

An enterprise is trying to increase the maturity of its IT process from being ad hoc to being repeatable. Which of the following is the PRIMARY benefit of this change?

Options

• AProcess optimization is embedded across the organization.
• BRequired outcomes are mapped to business objectives.
• CProcess performance is measured in business terms.
• DRequired outcomes are more frequently achieved.

Explanation

The primary benefit of moving an IT process from an ad hoc to a repeatable state is the increased likelihood and consistency of achieving desired outcomes due to standardized execution.

Common mistakes.

• A. Process optimization is typically associated with higher maturity levels (e.g., defined or managed) where processes are already repeatable and measured, not the primary benefit of just moving to repeatable.
• B. Mapping required outcomes to business objectives is a strategic alignment activity that occurs at a higher level than simply making an ad hoc process repeatable.
• C. Measuring process performance in business terms is a characteristic of more mature processes (e.g., managed or optimized) that come after processes are already repeatable and defined.

Concept tested. Benefits of IT process maturity (repeatable stage)

Reference. https://www.isaca.org/resources/isaca-journal/issues/2019/volume-2/optimizing-value-realization-through-process-maturity

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