CGEIT · Question #116
The MOST successful IT performance metrics are those that:
The correct answer is B. measure all areas.. The most successful IT performance metrics are those that are approved by the stakeholders, as this ensures they are relevant, understood, and supported by those who use and depend on the IT services.
Question
The MOST successful IT performance metrics are those that:
Options
- Ameasure financial results.
- Bmeasure all areas.
- Care approved by the stakeholders.
- Dcontain objective measures.
How the community answered
(37 responses)- A3% (1)
- B86% (32)
- C3% (1)
- D8% (3)
Why each option
The most successful IT performance metrics are those that are approved by the stakeholders, as this ensures they are relevant, understood, and supported by those who use and depend on the IT services.
While financial results are important, focusing solely on them might neglect other critical aspects like service quality or customer satisfaction, and metrics must be approved by stakeholders to be considered successful.
While objective measures are desirable for accuracy, their objectivity alone does not guarantee success if they are not relevant to or accepted by the stakeholders.
Concept tested: IT performance metric design
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