Which of the following is MOST important to ensure when reviewing strategic customer decisions driven by predictive AI?

Question

Options

• AResults are verified by a human in the loop.
• BThe organization is using a private large language model (LLM).
• CThe speed of models can be leveraged to expedite business decisions.
• DCreativity levels are lowered to reduce hallucinations.

• A
  70% (31)
• B
  5% (2)
• C
  18% (8)
• D
  7% (3)

Explanation

For strategic decisions with real customer impact, having a human in the loop is the most critical safeguard. AI models can produce errors, reflect training biases, or generate unexpected outputs (hallucinations). Human review ensures accountability, ethical oversight, and the ability to catch and correct AI errors before they affect customers - which is also increasingly required by regulation (e.g., GDPR's right to explanation for automated decisions). Option B (private LLM) addresses confidentiality, not decision quality. Option C (speed of models) prioritizes efficiency over accuracy and is counterproductive for high-stakes decisions. Option D (lowering creativity/temperature) is a technical tuning parameter that reduces variability but does not replace human accountability.

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