CDPSE · Question #347
An organization has developed a tracking system to better understand customer purchasing behavior. Prior to deployment it is discovered that the consumer privacy policy does not properly convey that c
The correct answer is C. Delay launching the system until the privacy policy and notice have been updated.. When a privacy policy does not accurately describe a data collection practice, the system must not be deployed until the policy and notice are updated to reflect the actual practice.
Question
An organization has developed a tracking system to better understand customer purchasing behavior. Prior to deployment it is discovered that the consumer privacy policy does not properly convey that customer purchases may be tracked in this way. Which of the following is the BEST course of action?
Options
- ACreate a script for customer service representatives to describe the change when customers call.
- BInclude a notice in the purchase confirmation that informs customers of the tracking.
- CDelay launching the system until the privacy policy and notice have been updated.
- DWhen the system is launched, collect the data but do not analyze it until the policy and notice
How the community answered
(14 responses)- A7% (1)
- B14% (2)
- C71% (10)
- D7% (1)
Why each option
When a privacy policy does not accurately describe a data collection practice, the system must not be deployed until the policy and notice are updated to reflect the actual practice.
Verbal scripts from customer service representatives are not a substitute for a legally compliant written privacy notice and do not reach all affected customers before data collection begins.
A notice in the purchase confirmation is provided after the transaction, meaning customers were not informed before their data was collected and the prior notice requirement is not met.
Transparency and notice are core privacy principles requiring that data subjects be informed of data practices before collection begins. Deploying the system without an accurate privacy policy would constitute a violation of consent and transparency obligations under regulations such as GDPR. Delaying deployment ensures the organization acts lawfully and does not expose itself to regulatory penalties for collecting data without proper notice.
Collecting personal data - even without analyzing it - without a proper legal basis and notice still violates privacy regulations, as the act of collection itself requires lawful grounds and transparency.
Concept tested: Privacy notice and transparency before data collection deployment
Source: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/transparency/how-to-write-a-privacy-notice/
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