CCBA · Question #584
An organization's Business Analysis Center of Excellence (BACoE) has deployed several business analysts (BAs) to provide business analysis to a cross-functional initiative. After the first phase of…
The correct answer is B. Surveys. Surveys allow for structured feedback collectionfrom a large group of stakeholders to assess the effectiveness of business analysis activities. BABOK® Guide (Chapter 3.5 - Assess Business Analysis Performance)states thatsurveys help measure stakeholder satisfaction, identify…
Question
An organization's Business Analysis Center of Excellence (BACoE) has deployed several business analysts (BAs) to provide business analysis to a cross-functional initiative. After the first phase of the project, the BACoE seeks to determine the effectiveness of the businessanalysis work. Which of the following techniques could be used to elicit feedback from all affected stakeholders?
Options
- ABrainstorming
- BSurveys
- CBusiness cases
- DRoot cause analysis
How the community answered
(31 responses)- A10% (3)
- B84% (26)
- C3% (1)
- D3% (1)
Explanation
Surveys allow for structured feedback collectionfrom a large group of stakeholders to assess the effectiveness of business analysis activities. BABOK® Guide (Chapter 3.5 - Assess Business Analysis Performance)states thatsurveys help measure stakeholder satisfaction, identify improvement areas, and gather unbiased feedback. Brainstorming (Option A)generates ideas but does not systematically evaluate effectiveness. Business cases (Option C)are for justifying initiatives, not assessing performance. Root cause analysis (Option D)identifies problems but does not measure BA effectiveness.
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