CCBA · Question #501
A finance manager wants to begin a new project to replace the existing expenses processing system. The finance manager feels that the current expense submission-to-reimbursement process takes too…
The correct answer is B. Business process to uncover inefficiencies and falling control points. The BA should investigate the business process to uncover inefficiencies and failing control points first. This is because the problem statement given by the finance manager indicates that there are issues with the current process that need to be resolved before replacing the…
Question
A finance manager wants to begin a new project to replace the existing expenses processing system. The finance manager feels that the current expense submission-to-reimbursement process takes too long and is substantiated by 50% more complaints regarding incorrect reimbursement amounts than the same time last year. What should the business analyst (BA) investigate first?
Options
- ASubmission processes to determine which activities can be fully automated
- BBusiness process to uncover inefficiencies and falling control points
- CEnterprise information model to ensure definitions are still valid
- DFinance solution vendors for inclusion in a Request for information
How the community answered
(32 responses)- A19% (6)
- B69% (22)
- C3% (1)
- D9% (3)
Explanation
The BA should investigate the business process to uncover inefficiencies and failing control points first. This is because the problem statement given by the finance manager indicates that there are issues with the current process that need to be resolved before replacing the system. The BA should analyze the current state of the process, identify the root causes of the problems, and recommend improvements that can address them. The other options are not relevant at this stage of the project.
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