CCBA Question #47: Real Exam Question with Answer & Explanation

The correct answer is C. Evaluation of a business need. Evaluation of a business need is a common task associated with customer complaints or loss of revenue, as it involves identifying and analyzing the root causes of the problem, the impact on the organization and the stakeholders, and the potential solutions and benefits. Evaluatio

Question

You are the business analyst in your organization. Management comes to you with a customer complaint that they'd like you to analyze. What's the common task associated with customer complaints or loss of revenue?

Options

AStakeholder assessment of implementation
BIssue management and identification
CEvaluation of a business need
DCapability assessment

Explanation

Evaluation of a business need is a common task associated with customer complaints or loss of revenue, as it involves identifying and analyzing the root causes of the problem, the impact on the organization and the stakeholders, and the potential solutions and benefits. Evaluation of a business need helps to define the scope and objectives of the business analysis work and to justify the value proposition of the proposed solution.

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