A business analyst (BA) is working on a project to revise the way a company bills its customers. At the onset of the project, the BA creates the following matrix:

Question

Options

• AStakeholder analysis
• BStrategy analysis
• CRoot cause analysis
• DBusiness capability analysis

• A
  15% (6)
• B
  7% (3)
• C
  5% (2)
• D
  73% (30)

Explanation

A business capability analysis is a technique that identifies and evaluates the capabilities of an organization that are required to achieve its strategic objectives. A business capability is a combination of people, processes, information, and technology that enables the organization to perform a specific function. A business capability analysis helps to understand the current state and the desired future state of the organization, and to identify the gaps and opportunities for improvement. A business capability analysis can be represented by a matrix that maps the capabilities to the strategic goals, the value streams, the stakeholders, and the requirements.

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