CCBA · Question #406
A business analyst (BA) is designing solutions for a set of requirements and finds that there is an opportunity to improve the operations of the business. Which of the following is an opportunity…
The correct answer is C. Provide information to staff so they can answer customer inquiries directly themselves. Providing information to staff so they can answer customer inquiries directly themselves is an opportunity for improvement that the BA could recommend. This would improve the efficiency and effectiveness of the business operations, as well as the customer satisfaction and…
Question
A business analyst (BA) is designing solutions for a set of requirements and finds that there is an opportunity to improve the operations of the business. Which of the following is an opportunity for improvement the BA could recommend?
Options
- ACreate a solution by constructing a number of solution components to meet the requirements
- BEnable the solutions that will satisfy the highest priority requirements and stakeholder needs
- CProvide information to staff so they can answer customer inquiries directly themselves
- DPurchase software that contains features that are not currently required but are included for free
How the community answered
(57 responses)- A2% (1)
- B14% (8)
- C79% (45)
- D5% (3)
Explanation
Providing information to staff so they can answer customer inquiries directly themselves is an opportunity for improvement that the BA could recommend. This would improve the efficiency and effectiveness of the business operations, as well as the customer satisfaction and loyalty. By empowering the staff with the relevant information, the BA can reduce the dependency on other departments or systems, streamline the communication process, and enhance the quality of
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