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CBAP · Question #493

A business analyst (BA) is compiling a communication plan by reviewing stakeholders and identifying the needs of the stakeholders. The BA organizes the stakeholders based on their needs and decides…

The correct answer is B. Preferences. The BA failed to account for stakeholder communication preferences, which is essential when determining the appropriate communication format, channel, and frequency for each stakeholder group.

Business Analysis Planning and Monitoring

Question

A business analyst (BA) is compiling a communication plan by reviewing stakeholders and identifying the needs of the stakeholders. The BA organizes the stakeholders based on their needs and decides that all communication Mil be handled through e-mail so that information can be disseminated quickly and easily while maintaining a record. What has the BA missed in the stakeholder analysts?

Options

  • ABusiness objectives
  • BPreferences
  • CRetention
  • DPresentation materials

How the community answered

(46 responses)
  • A
    9% (4)
  • B
    72% (33)
  • C
    15% (7)
  • D
    4% (2)

Why each option

The BA failed to account for stakeholder communication preferences, which is essential when determining the appropriate communication format, channel, and frequency for each stakeholder group.

ABusiness objectives

Business objectives relate to the goals the project is meant to achieve and are not a component of identifying how to communicate with stakeholders.

BPreferencesCorrect

Stakeholder analysis for a communication plan must capture each stakeholder's preferred communication methods, channels, and frequency. Defaulting to email for all stakeholders ignores individual preferences and may result in critical stakeholders missing or disregarding communications, undermining the plan's effectiveness.

CRetention

Retention refers to how long information or records should be kept, which is a secondary concern and not the gap identified in selecting a single communication channel.

DPresentation materials

Presentation materials describe the format of deliverables but do not address the core issue of whether stakeholders prefer or can be reached by a specific communication channel.

Concept tested: Stakeholder communication preferences in communication planning

Source: https://www.iiba.org/standards-and-resources/babok/

Topics

#communication plan#stakeholder preferences#stakeholder analysis#engagement planning

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