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CAS-002 · Question #880

A facilities manager has observed varying electric use on the company's metered service lines. The facility management rarely interacts with the IT department unless new equipment is being…

The correct answer is E. Facility management participation on a change control board G. Implementation of change management best practices. The facility manager's observation of electric spikes tied to IT activity reveals a gap in cross-departmental coordination, which change management best practices and CCB participation directly address.

Integration of Computing, Communications and Business Disciplines

Question

A facilities manager has observed varying electric use on the company's metered service lines. The facility management rarely interacts with the IT department unless new equipment is being delivered. However, the facility manager thinks that there is a correlation between spikes in electric use and IT department activity. Which of the following business processes and/or practices would provide better management of organizational resources with the IT department's needs? (Select TWO).

Options

  • ADeploying a radio frequency identification tagging asset management system
  • BDesigning a business resource monitoring system
  • CHiring a property custodian
  • DPurchasing software asset management software
  • EFacility management participation on a change control board
  • FRewriting the change board charter
  • GImplementation of change management best practices

How the community answered

(49 responses)
  • A
    4% (2)
  • B
    14% (7)
  • C
    8% (4)
  • D
    2% (1)
  • E
    71% (35)

Why each option

The facility manager's observation of electric spikes tied to IT activity reveals a gap in cross-departmental coordination, which change management best practices and CCB participation directly address.

ADeploying a radio frequency identification tagging asset management system

RFID asset management tracks physical hardware location and inventory, not cross-departmental coordination of power or resource usage.

BDesigning a business resource monitoring system

A business resource monitoring system is a reactive technical tool, not a process-level solution that improves communication and coordination between departments.

CHiring a property custodian

A property custodian manages physical property custody and is unrelated to the coordination gap between IT and facilities.

DPurchasing software asset management software

Software asset management software tracks software licenses and usage, not facility power consumption or IT change coordination.

EFacility management participation on a change control boardCorrect

Facility management participation on the change control board ensures the facilities team is notified of upcoming IT activities - such as hardware deployments or major system changes - that will impact power consumption, enabling proactive resource planning.

FRewriting the change board charter

Rewriting the change board charter is a secondary administrative action that does not solve the problem without first ensuring participation and implementation of best practices.

GImplementation of change management best practicesCorrect

Implementing change management best practices creates a formal, documented process for requesting, approving, and communicating IT changes to all affected stakeholders, including facilities, reducing uncoordinated actions that cause unexpected resource spikes.

Concept tested: Change management and cross-departmental CCB participation

Source: https://www.itsmf.com/resource-library/itil-change-management/

Topics

#change management#change control board#resource management#IT governance

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