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CAS-002 · Question #880
CAS-002 Question #880: Real Exam Question with Answer & Explanation
The correct answer is E: Facility management participation on a change control board. The facility manager's observation of electric spikes tied to IT activity reveals a gap in cross-departmental coordination, which change management best practices and CCB participation directly address.
Question
A facilities manager has observed varying electric use on the company's metered service lines. The facility management rarely interacts with the IT department unless new equipment is being delivered. However, the facility manager thinks that there is a correlation between spikes in electric use and IT department activity. Which of the following business processes and/or practices would provide better management of organizational resources with the IT department's needs? (Select TWO).
Options
- ADeploying a radio frequency identification tagging asset management system
- BDesigning a business resource monitoring system
- CHiring a property custodian
- DPurchasing software asset management software
- EFacility management participation on a change control board
- FRewriting the change board charter
- GImplementation of change management best practices
Explanation
The facility manager's observation of electric spikes tied to IT activity reveals a gap in cross-departmental coordination, which change management best practices and CCB participation directly address.
Common mistakes.
- A. RFID asset management tracks physical hardware location and inventory, not cross-departmental coordination of power or resource usage.
- B. A business resource monitoring system is a reactive technical tool, not a process-level solution that improves communication and coordination between departments.
- C. A property custodian manages physical property custody and is unrelated to the coordination gap between IT and facilities.
- D. Software asset management software tracks software licenses and usage, not facility power consumption or IT change coordination.
- F. Rewriting the change board charter is a secondary administrative action that does not solve the problem without first ensuring participation and implementation of best practices.
Concept tested. Change management and cross-departmental CCB participation
Reference. https://www.itsmf.com/resource-library/itil-change-management/
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