CAS-002 · Question #877
An IT Manager is concerned about errors made during the deployment process for a new model of tablet. Which of the following would suggest best practices and configuration parameters that…
The correct answer is D. Guideline. A guideline provides non-mandatory recommended best practices and configuration parameters that technicians can optionally follow during a deployment process.
Question
An IT Manager is concerned about errors made during the deployment process for a new model of tablet. Which of the following would suggest best practices and configuration parameters that technicians could follow during the deployment process?
Options
- AAutomated workflow
- BProcedure
- CCorporate standard
- DGuideline
- EPolicy
How the community answered
(21 responses)- A5% (1)
- D90% (19)
- E5% (1)
Why each option
A guideline provides non-mandatory recommended best practices and configuration parameters that technicians can optionally follow during a deployment process.
An automated workflow is a technical tool that executes tasks programmatically and is not a document that suggests best practices for technicians to manually reference.
A procedure is a detailed, mandatory sequence of steps that must be followed exactly, rather than a set of flexible recommendations or suggested configurations.
A corporate standard defines specific mandatory thresholds and requirements that must be met, rather than offering non-mandatory configuration suggestions technicians could choose to follow.
Guidelines are advisory documents that suggest best practices and recommended configuration parameters without being mandatory requirements, which aligns precisely with the question's phrasing of 'suggest' and 'could follow.' They give technicians authoritative direction while preserving flexibility, making them the appropriate document type for deployment recommendations rather than enforced steps.
A policy is a high-level mandatory organizational directive establishing rules and accountability, not a document that suggests deployment parameters or best practices.
Concept tested: IT governance document types - guidelines vs procedures and policies
Source: https://csrc.nist.gov/glossary/term/guideline
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