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CAS-001 · Question #501

CAS-001 Question #501: Real Exam Question with Answer & Explanation

The correct answer is D: Improper handling of customer data, loss of intellectual property and reputation damage. When outsourcing functions that include customer data processing and software development to a third party, the most critical risks involve data mishandling, intellectual property theft, and resulting reputation damage.

Question

The Chief Executive Officer (CEO) of a large prestigious enterprise has decided to reduce business costs by outsourcing to a third party company in another country. Functions to be outsourced include: business analysts, testing, software development and back office functions that deal with the processing of customer data. The Chief Risk Officer (CRO) is concerned about the outsourcing plans. Which of the following risks are MOST likely to occur if adequate controls are not implemented?

Options

  • AGeographical regulation issues, loss of intellectual property and interoperability agreement issues
  • BImproper handling of client data, interoperability agreement issues and regulatory issues
  • CCultural differences, increased cost of doing business and divestiture issues
  • DImproper handling of customer data, loss of intellectual property and reputation damage

Explanation

When outsourcing functions that include customer data processing and software development to a third party, the most critical risks involve data mishandling, intellectual property theft, and resulting reputation damage.

Common mistakes.

  • A. Interoperability agreement issues are an operational concern but are less critical than IP loss or customer data exposure given the functions being outsourced.
  • B. While improper client data handling and regulatory issues are valid, interoperability agreement issues replace the more severe risk of intellectual property loss that is directly threatened by outsourcing development functions.
  • C. Cultural differences and divestiture issues are business concerns, not the primary security or risk management risks the CRO would be focused on in this context.

Concept tested. Outsourcing risk identification - data, IP, reputation

Reference. https://www.isaca.org/resources/isaca-journal/issues/2016/volume-3/managing-risk-in-outsourcing

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