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ServiceNow

CAD · Question #107

What do you install when you want to add applications or functionality within your development instance?

The correct answer is D. Plugin. You install a plugin to add new applications or functionality to your ServiceNow development instance.

Submitted by fatima_kr· Apr 18, 2026Designing and Creating an Application

Question

What do you install when you want to add applications or functionality within your development instance?

Options

  • APatch
  • BUpdated Pack
  • CApp Package
  • DPlugin
  • EApp Updated Set

How the community answered

(26 responses)
  • C
    4% (1)
  • D
    92% (24)
  • E
    4% (1)

Why each option

You install a plugin to add new applications or functionality to your ServiceNow development instance.

APatch

A Patch is an update to fix bugs or introduce minor improvements to existing functionality, not to add new applications.

BUpdated Pack

Updated Pack is not a standard ServiceNow term for adding new applications.

CApp Package

While functionality comes in "packages," "Plugin" is the specific ServiceNow term for activating new features.

DPluginCorrect

Plugins in ServiceNow are packages that add new features, applications, or integrations to an instance. When you want to introduce new functionality, such as a new IT Service Management application or a specific feature like Knowledge Management, you typically activate the corresponding plugin in your development instance.

EApp Updated Set

An Update Set is used to transfer configurations between instances, not to install new applications or functionality from the store.

Concept tested: ServiceNow Plugin management

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/plugins/concept/plugins.html

Topics

#ServiceNow plugins#Application installation#Feature activation#Instance configuration

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