CAD · Question #254
Which ServiceNow feature allows users to track changes made to a record in the system?
The correct answer is B. Audit Logs. ServiceNow's Audit Logs feature enables users to track all changes made to a record within the system, providing a historical record of modifications.
Question
Which ServiceNow feature allows users to track changes made to a record in the system?
Options
- AData Dictionary
- BAudit Logs
- CActivity Stream
- DChange Management
How the community answered
(51 responses)- A2% (1)
- B92% (47)
- C2% (1)
- D4% (2)
Why each option
ServiceNow's Audit Logs feature enables users to track all changes made to a record within the system, providing a historical record of modifications.
The Data Dictionary defines the structure and attributes of tables and fields, but it does not track changes to individual records.
Audit Logs in ServiceNow comprehensively record every modification to a record's fields, including who made the change, when it occurred, and the old and new values, providing a complete history for tracking and compliance purposes.
The Activity Stream provides a user-friendly summary of significant activities on a record (e.g., comments, work notes), but it does not capture all detailed field changes like the audit logs.
Change Management is a process for controlling IT service changes, not a feature for tracking specific field modifications on individual records.
Concept tested: Audit logs for record change tracking
Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/system-logs/concept/c_Auditing.html
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