Which of the following is a characteristic of a service item in a sales order?

Question

Options

• AThe material has a specific item category group.
• BThe service item has no schedule line assigned.
• CThe item in the sales order is blocked for delivery.
• DThe Delivering Plant field is not required.

• A
  71% (34)
• B
  17% (8)
• C
  4% (2)
• D
  8% (4)

Explanation

Option A is correct because in SAP SD, a service material must have a specific item category group - typically "DIEN" (German for Dienstleistung, meaning service) - set in the material master. This group, combined with the sales document type, determines the item category (e.g., TAD), which is the core mechanism SAP uses to recognize and process a line item as a service rather than a physical good.

Why the distractors are wrong:

• B is false - service items do have schedule lines; the schedule line category is simply configured not to trigger a delivery or goods movement.
• C is false - service items are not "blocked for delivery"; a delivery block is a separate, explicit setting. Service items simply don't generate delivery documents at all.
• D is a tempting distractor - while a delivering plant is often not needed for service items, this is a consequence of the item category, not a defining characteristic. It's also configuration-dependent, making it unreliable as the answer.

Memory tip: Think "DIEN defines the scene." The item category group DIEN in the material master is the trigger - without it, SAP won't know to treat the item as a service, and none of the downstream service-item behavior (no delivery, no goods movement) will apply.

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